Our Process
Analysis & knowledge-based principles
While it’s a true cliché that the World is becoming ever more difficult and challenging for all of us, the trick is knowing how to meet the challenge most effectively for your own needs. Lignum Resilient will help you. We design and deliver your solutions at pace if you need it, always innovatively and to the highest standards. Once you have specified what you need, our bespoke built ‘plug and play’ system of design and delivery means that we will come to you, work with you to find out what you need, and deliver exactly what you require, wherever you require it, in whatever format you want it. We can deliver anywhere, from a barn to a boardroom, globally. If you want ‘white label’ – no problem, and no product or service will ever be ‘off the shelf.’
We use analysis and knowledge-based principles to deliver the ideal solution for the client. For us, your underlying requirement will always be to ensure that it remains viable and in good shape for the challenges and growth you need. You also need to be fit for the future.
Because you, and we, need to encapsulate that in our outputs, our principles adapt concepts from other disciplines to enable excellence in analysis, identification of needs and the delivery of solutions exactly matched to your needs:
We begin by identifying the anatomy of the organisation and how it works. We consider its structure, its interdependencies and what it relies on to achieve its objectives. We also identify the anatomy of risks and threats to the organisation, how they may influence what the organisation is asking for in a consultancy and what it needs in terms of outcomes. This phase may include document and plan audits as well as focus groups to identify where issues may be perceived to be or actually are occurring in the organisation. There are usually one or two surprises!
We look at the pathology of risk, we identify, analyse and consider what are the impacts on the organisation. By having identified the organisational structure and capabilities in the anatomy phase we will have identified where the force of a risk or threat may impact upon the weaknesses of an organisation. At this point we will have a clear picture about the whole problem facing the client, and this in turn will allow us to consider our next phase…
We diagnose, through close consultation with the client and based on our findings, what exactly needs to be done, and how, for the organisation to mitigate risks and to implement effective security and risk management plans and initiatives.
In these first three phases we will have all that we need to be able to move on to the final phase which is treatment.
Treatment phase
Holistic
Accurate & Appropriate Reporting
In these first three phases we provide all that we need to be able to move on to the final phase which is treatment.
In the treatment phase we work with the client to ensure that we are able to provide exact and tailored responses for the organisation to mitigate risk and to ensure the security and resilience of the organisation and its people. This treatment phase may include some or all of the following:
Production or amendment of plans, documents, instructions and protocols for clients to implement the best possible solution for improved security, risk and resilience performance.
Briefings and facilitated discussions with management teams to develop understandings and capabilities indeed delivery of effective security, risk and resilience.
Training and teaching. A wide range of options available for the development of improved capability within the organisation by teaching process or developing awareness and knowledge, for example: improvements in security risk management culture.
Ongoing support. On call advice and guidance for dealing with specific issues or organisational changes which may require additional measures in real time.
Support in the design and development of messaging and guidance for the client and its employees to ensure that security, risk and organisational resilience are part of the organisational DNA.
The Lignum Resilient approach is ‘Holistic,’ meaning that we believe that effective security and resilience means treating the whole of the organisation and not just a part. We know that it is rare for systemic resilience failings to be caused by one individual; and that there can be many contributing factors to organisational problems. Our job will be to apply our principles and phases with you to ensure that we are able to optimise your teams and capabilities through understanding, learning and, if you need it, change.
It can be tempting and often simple for consultancy organisations to produce breathless and overly negative and critical reports about the client and its people based on their findings. We work on the basis of what we find, referring back to the analysis that we have carried out with our phased method. And we produce accurate and appropriate reports that are designed to meet the exact needs of the organisation and to support any recommendations for you.
With extensive experience in writing analysis-based, accurate and relevant research, reports, documents and briefing papers in many organisations we know that the quality, accuracy and tone of our writing matters for clarity, currency and useability.
All of our written outputs are discussed with the client before finalisation to ensure that there is clarity from both partners about the requirements, messages and outputs that any reports would entail.
As a matter of course and as part of our report service we are able to design and provide follow up briefings for your teams and leadership either for us to deliver on your behalf, or as a basis for you to tailor and deliver to your chosen audience. We can moderate organisational Q&A sessions, which we find an excellent method for two-way feedback and inclusive discussions. We can also provide recorded briefings if time or expense are issues: or if that is simply your preference.